Deliver has an office in Montreal and helps Quebec and Canadian ecommerce teams build and operate Klaviyo. Our work covers account audits, Shopify integration, migrations, lifecycle flows, campaigns, segmentation, deliverability, and reporting.
We work in English and French, with particular attention to customer journeys that span Quebec, the rest of Canada, the United States, and Europe. Localization is not just an email translation. Consent, currency, catalog, time zone, offer, language preference, and measurement may all need distinct rules.
Tell us about your Klaviyo project
Our local presence allows teams to meet in person when a workshop will speed up the project. A session can bring marketing, ecommerce, data, and leadership together to map the customer journey, review available signals, and make decisions that would otherwise remain spread across several meetings.
Appointments are arranged based on the engagement. We agree on the working format, participants, and decisions needed before the session so that meeting in person has a clear purpose.
Day-to-day work remains hybrid. Production takes place in Klaviyo, decisions stay documented, and regular reviews keep the backlog moving. The Montreal office can also coordinate with our Lille and Tournai offices when a brand operates on both sides of the Atlantic.
This gives an international ecommerce team one lifecycle framework without forcing every market into the same content, calendar, or consent logic. For our European operating model, see our Klaviyo agency in Belgium.
A Canadian address does not identify the customer's preferred language. We establish a source of truth that customers can understand and change, then define branch logic and safe fallback content. Form language or storefront language can initialize a preference, but it should not become an irreversible assumption.
The preference also needs an owner. If a customer updates it through a preference center or support request, later campaigns and flows should use the new value instead of the language captured during the first session.
The same account may serve customers in Canadian and US dollars, across several time zones, storefronts, catalogs, shipping rules, and promotional calendars. We separate commercial market, shipping destination, currency, language, and time zone before using them in an audience or flow split.
Every personalized block also needs a safe default. If the market or catalog property is missing, the message should not show the wrong price, broken product link, or unavailable offer.
Canada's Anti-Spam Legislation applies to commercial electronic messages. The CRTC guidance on CASL identifies three core requirements: consent, sender identification, and a working unsubscribe mechanism.
Deliver configures Klaviyo fields, lists, suppressions, and operating checks around the rules approved by your organization or legal counsel. We do not provide legal advice, and we do not claim that a platform setting alone makes a marketing program compliant.
Quebec's private-sector privacy framework, including changes commonly referred to as Law 25, affects transparency, consent, governance, and the handling of personal information. The exact obligations depend on how your organization collects, uses, stores, and shares data.
We translate approved decisions into CRM behavior, such as field ownership, access, retention, export, and deletion processes. Legal interpretation and approval remain with the organization and its counsel.
We review integrations, profile identity, consent, events, lists, segments, flows, campaigns, forms, templates, deliverability, and attribution settings. The output distinguishes technical defects, commercial opportunities, and organizational issues.
The audit also identifies dependencies. A flow cannot be reliable if the event that starts it is incomplete. A bilingual program cannot be maintained if no one owns the language property or approves each version.
We connect the store and validate the signals required by the customer journey. Depending on the project, that can include onsite behavior, checkout, orders, products, refunds, cancellations, subscription events, consent, and profile properties.
Our Klaviyo Shopify setup guide provides a practical checklist for the foundation work that should happen before automations go live.
A migration covers identities, consent records, suppressions, properties, forms, templates, and active automations. We plan how the old and new systems will coexist during the transition, assign an owner to each send, and test journeys before the previous platform is retired.
We also document what will not transfer cleanly. Carrying every historical field into Klaviyo is not useful if the team cannot explain its source, meaning, or future owner.
We build journeys that match the buying model, such as welcome, browse abandonment, cart or checkout abandonment, post-purchase, replenishment, cross-sell, review requests, winback, and sunset.
The number of flows is not the goal. Each journey needs a customer signal, objective, trigger, audience, exclusions, exit rule, and measurement plan. Branches should exist because the customer experience changes, not because Klaviyo makes them easy to add.
Deliver can manage planning, angles, copy, integration, audiences, quality assurance, scheduling, and analysis. Campaigns are localized when market, offer, catalog, language, or delivery time genuinely changes.
SMS should not duplicate every email. Its role depends on consent, urgency, market support, message value, and total customer pressure. Our guide to Klaviyo omnichannel marketing explains how to coordinate channels around one customer journey.
We review authentication, acquisition sources, bounces, complaints, unsubscribes, inactive profiles, and changes in sending volume. A migration does not reset sender reputation, and a larger audience is not a win if complaint or engagement quality deteriorates.
Reporting connects delivery signals to clicks, orders, repeat purchase, retention, and journey performance. Native attributed revenue is one operating view, not automatic proof that each recorded sale was caused by the message.
These fields answer different questions and should not be collapsed into one market label:
| Data | Decision it supports |
|---|---|
| Preferred language | Message version and preference center |
| Country and province | Geography, approved rules, and regional audiences |
| Shopify market | Catalog, URL, currency, and availability |
| Time zone | Local campaign and flow timing |
| Consent source | Eligibility, evidence, and purpose |
| Customer status | Prospect, first-time buyer, repeat buyer, or inactive customer |
We document the source, owner, and fallback behavior for each property. This reduces branches that nobody can explain and personalization that inserts the wrong value. It also makes it easier to decide whether one Klaviyo account can support the markets or whether separate accounts would be easier to govern.
We begin with the account, the available data, and the production process. The first goal is to identify the main constraint before recommending a full audit, a focused correction, a migration, or ongoing support.
Work is ordered by dependency. A weak market field is fixed before the personalization that relies on it. Consent rules are approved before a new audience is imported. Owners and client-side requirements are visible in the plan.
We write, configure, and test the agreed scope. Checks cover entry rules, exclusions, branches, links, rendering, dynamic data, consent, and flow exits. English and French versions are reviewed as customer-facing experiences, not as matching blocks of translated text.
After launch, we monitor delivery and customer behavior, then update the improvement backlog. Deliver can keep operating the program or prepare a documented handoff to an internal CRM owner.
Our Montreal team is useful for organizations where ecommerce, retention, and owned channels have become material business concerns. We can work alongside an internal CRM lead or act as an external team for a defined scope.
If the main need is a B2B sales pipeline, Klaviyo may not be the right center of the stack. Our guide to whether Klaviyo is a CRM explains the difference between ecommerce lifecycle work and sales CRM requirements.
Yes. Deliver has an office in Montreal. In-person meetings and workshops are arranged by appointment based on the engagement and the people who need to participate.
Yes. Meetings, deliverables, and customer content can be produced in English or French based on scope. For bilingual databases, we document language preference and fallback rules inside Klaviyo.
Yes, when the data model clearly separates market, currency, country, language, catalog, and consent. In some organizations, separate accounts may be easier to govern. We make that decision after reviewing the stores, teams, and data flows.
We implement consent, sender identification, and unsubscribe rules approved by your organization or legal counsel. Deliver does not provide legal advice or guarantee compliance.
No. Shopify is common, but another ecommerce platform or custom stack can work if it reliably sends the identities, consent, catalog data, events, and order information needed by the journeys.
Yes. The engagement can cover account foundations, automations, recurring campaigns, or the full lifecycle program. Responsibilities, approvals, and production capacity are agreed before work begins.
We will review your current setup, markets, and operating model, then recommend a clear next step, whether or not we work together.
Book a 30-minute Klaviyo review
For the full service overview, visit our main Klaviyo agency page.
We review your CRM and lifecycle setup live, size the opportunity and give you a practical action plan, whether we work together or not.
Book a 30-minute call →Or email charlotte@agence-deliver.com