Deliver supports ecommerce, DTC, and SaaS teams based in Bordeaux and Nouvelle-Aquitaine. We do not claim a local office. Work is delivered remotely through video and asynchronous project management, with an in-person workshop only when included in the scope.
We turn email, SMS, and customer data into an operating program: consented acquisition, campaigns, automation, segmentation, deliverability, reporting, and experimentation.
Tell us about your email program
An agency should connect:
A campaign cannot repair broken data. A template cannot fix poor list acquisition. A flow cannot work when its trigger and exits are wrong.
We review:
The roadmap ranks findings by risk, impact, confidence, effort, and dependency. Your team can execute it, Deliver can own it, or the work can be shared.
The 50-point lifecycle scorecard shows the audit framework.
We map:
Each stage receives a customer objective, data, eligible channels, exclusions, and a measurement method. The roadmap starts with foundations and the journeys with the highest value or risk.
Deliver works primarily with Klaviyo and Brevo, and can scope Customer.io or another stack when the model depends on custom product events.
The engagement can cover:
The editorial mix should not depend only on discounts. It can include education, product selection, proof, launches, behind-the-scenes content, product use, replenishment, loyalty, community, and honest promotions.
For businesses connected to wine, food, tourism, sport, home, or consumer products, seasonality, delivery, repeat cycles, and product restrictions change the plan. We do not apply a fashion calendar to every brand.
Relevant journeys can include:
We build only what the data and journey justify. Each flow has a trigger, audience, consent, filters, exclusions, timing, content, exit, KPI, QA, and documentation.
The Klaviyo flows versus campaigns guide explains the difference between planned initiatives and behavior-driven journeys.
We audit:
The form should explain the value, collect the minimum useful data, separate email and SMS choices, preserve source evidence, and start the correct welcome path.
We measure valid subscribers and downstream customer value, not only form completion. A popup can collect more addresses while reducing page conversion.
We focus on segments that change treatment:
Definitions remain documented. Properties have a name, type, source, owner, and update rule.
For ecommerce models, RFM can add a customer-value view to product and order events. The RFM segmentation guide explains how to use it without overclaiming.
We review:
We do not guarantee inbox placement. We establish technical and operating controls that reduce risk and make a problem diagnosable.
Klaviyo is often a strong fit when an ecommerce team needs catalog, order, and behavioral events plus advanced lifecycle flows. Brevo can fit teams that value its cost model, transactional products, multichannel scope, or French ecosystem.
Customer.io can fit custom product events, accounts, and object-driven journeys. HubSpot can remain the sales CRM while another platform owns consumer lifecycle.
We compare:
We define the model, markets, product, calendar, stack, team, constraints, and responsibility split.
We inspect the account, data, consent, messages, deliverability, and measurement.
We sequence repairs, builds, and tests with owners and dependencies.
Copy, design, platform build, audience, QA, and approvals follow a shared specification.
Representative test profiles, controlled rollout where needed, monitoring, and a named stop owner.
Reviews connect evidence to the next decision. Material rules and changes remain documented.
Ordinary work remains remote. This supports a marketing team in Bordeaux, a web partner in Nouvelle-Aquitaine, or a distributed organization.
An independent diagnosis and roadmap for the internal team.
Data, consent, forms, templates, automations, and controlled cutover.
Campaigns, flow maintenance, deliverability, reporting, and continuous roadmap.
Focused support or team training based on the real account and QA process, not only an interface tour.
Depending on the model:
Reporting definitions stay stable and connect an observation to an action.
No. Deliver supports Bordeaux teams remotely and can scope an in-person workshop separately. We do not claim a local office.
We can when the ecommerce model, consent, data, and product constraints support a lifecycle program. Consumption cycle, delivery, and regulation change the journey.
Yes remotely, or in person if scoped. Training uses the team's real account, campaigns, flows, consent rules, and QA.
Yes. We work with both and recommend from requirements. We do not migrate a team only because one platform is more popular.
Yes when the foundations and responsibility split are clear. A short audit may be needed before production.
No. Product, acquisition, repeat behavior, margin, audience, and execution determine results. We set objectives after diagnosis.
Tell us the stack, volume, team, and biggest constraint. We will recommend whether the useful next step is an audit, project, or ongoing engagement. Book an email marketing diagnostic.
We review your CRM and lifecycle setup live, size the opportunity and give you a practical action plan, whether we work together or not.
Book a 30-minute call →Or email charlotte@agence-deliver.com